Privacy Policy

Last updated: 15 July 2026

At Fit Retreat, we are committed to protecting the privacy and personal data of our website visitors, customers, participants and community members.

This Privacy Policy explains what personal data we collect, how and why we use it, how long we keep it, who we may share it with and what rights you have regarding your personal information.

1. Data Controller

The data controller responsible for processing your personal data is:

Legal name: Rebel Brands
Trading name: Fit Retreat
Registered address: Avinguda Lluís Companys, 18, Sant Cugat del Vallès, Barcelona, Spain
Email: fitretreat.info@gmail.com
Website: Fit Retreat

2. Personal Data We Collect

Depending on how you interact with Fit Retreat, we may collect the following categories of personal data:

• Identification and contact details, including your name, surname, email address and telephone number.
• Information related to enquiries, bookings, stays and services purchased.
• Accommodation preferences and information related to activities and experiences you choose to participate in.
• Information necessary to process payments, invoices and refunds.
• Dietary requirements, allergies, intolerances or other information you voluntarily provide so that we can adapt your experience appropriately.
• Relevant information you voluntarily provide regarding injuries, physical limitations or other requirements that may affect your participation in certain activities.
• Communications you have with our team through email, forms, social media, messaging platforms or other channels.
• Information provided through registration forms, promotions, competitions, events or advertising campaigns.
• Marketing preferences and consent information.
• Technical and browsing information collected through cookies and similar technologies, where applicable and subject to your consent where required.

We only ask you to provide personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

• To respond to enquiries and requests for information.
• To manage bookings and provide the services you have purchased.
• To organise your participation in Fit Retreat and related activities.
• To communicate important information before, during and after your stay.
• To personalise certain aspects of your Fit Retreat experience.
• To manage accommodation, training sessions, meals, activities, transfers and other services.
• To process payments, invoices and other administrative requirements.
• To accommodate dietary requirements or other relevant needs that you have communicated to us.
• To send you marketing communications about upcoming retreats, events, promotions, offers and Fit Retreat news where we have a valid legal basis to do so.
• To manage competitions, promotions, referral programmes, ambassador programmes and affiliate partnerships.
• To improve our services, website, marketing and overall customer experience.
• To measure and analyse the effectiveness of our advertising and marketing activities, where legally permitted.
• To prevent fraud, protect our business and users and comply with applicable legal obligations.

4. Legal Basis for Processing

Depending on the purpose, we process your personal data on one or more of the following legal bases:

Performance of a contract or pre-contractual measures: When you make a booking, purchase a service, request information before booking or participate in an experience organised by Fit Retreat.

Consent: When you voluntarily subscribe to marketing communications, accept certain cookies or provide information where your explicit consent is required.

Compliance with legal obligations: When we are required to process or retain information to comply with tax, accounting, regulatory or other legal requirements.

Legitimate interests: Where applicable, we may process certain information to improve our services, communicate with existing customers, protect our business, prevent fraud and better understand how our services are used, provided that your fundamental rights and interests do not override those interests.

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before its withdrawal.

5. Health, Dietary and Special Category Data

In certain circumstances, you may voluntarily provide information about allergies, food intolerances, injuries, physical limitations or other needs relevant to your participation in Fit Retreat.

Some of this information may be considered health data or another special category of personal data under applicable data protection legislation.

Where required, we will process this information on the basis of your explicit consent and only to the extent necessary to appropriately manage your experience, dietary requirements, participation in activities or safety.

We ask that you do not provide medical or health information that is not necessary for us to provide the requested service.

Fit Retreat activities do not constitute medical advice or treatment. You remain responsible for informing us of any relevant circumstances that may affect your safe participation in an activity and for seeking professional medical advice where appropriate.

6. Marketing Communications

Where you have provided your consent, or where another valid legal basis applies, we may send you information about:

• Upcoming Fit Retreat experiences.
• New destinations, activities and services.
• Events and community activities.
• Promotions, discounts and special offers.
• Relevant Fit Retreat news and content.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails, where available, or by contacting us at fitretreat.info@gmail.com.

Withdrawing from marketing communications will not affect essential communications relating to an existing booking or service.

7. Who We Share Your Data With

We do not sell your personal data.

Where necessary to operate our business and provide your experience, we may share relevant personal data with trusted service providers, including:

• Accommodation providers.
• Sports facilities, coaches and activity providers.
• Food and catering providers where necessary to accommodate dietary requirements.
• Transport and transfer providers.
• Payment processing and booking platforms.
• Email marketing and customer relationship management providers.
• Website hosting, technology and cloud service providers.
• Analytics and advertising service providers, subject to applicable consent requirements.
• Professional advisers, including accountants and legal advisers.
• Public authorities or regulatory bodies where required by law.

We only share the information reasonably necessary for the relevant service or purpose.

Where third parties process personal data on our behalf, we take appropriate steps to ensure that the data is processed in accordance with applicable data protection legislation.

8. International Data Transfers

Some of the technology and service providers we use may process or store personal data outside the European Economic Area.

Where an international transfer of personal data takes place, we will take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable data protection legislation.

These safeguards may include adequacy decisions issued by the European Commission, Standard Contractual Clauses or other legally recognised transfer mechanisms.

9. How Long We Keep Your Data

As a general rule, personal data collected by Fit Retreat will be retained for a maximum period of one year from your last interaction with us or from the date on which the data is no longer necessary for the purpose for which it was collected.

However, certain information may need to be retained for longer where required by applicable law, including information relating to accounting, tax obligations, contracts, payments or the establishment, exercise or defence of legal claims.

Data used exclusively for marketing communications will be retained until you withdraw your consent, unsubscribe or request that we stop processing your data for this purpose.

Where personal data is no longer required, it will be deleted, anonymised or securely restricted as appropriate.

10. Your Data Protection Rights

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete personal data.
• Request deletion of your personal data where legally applicable.
• Restrict processing of your personal data in certain circumstances.
• Object to certain types of processing.
• Request data portability where applicable.
• Withdraw your consent at any time where processing is based on consent.
• Object to direct marketing at any time.

To exercise any of these rights, please contact us at:

fitretreat.info@gmail.com

We may request reasonable information to verify your identity before processing your request.

You also have the right to lodge a complaint with the competent data protection authority. In Spain, this is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

11. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.

Access to personal data is limited to individuals and service providers who require it for legitimate business purposes.

However, no method of transmitting or storing information can guarantee absolute security.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly.
• Remember certain preferences.
• Understand how visitors use our website.
• Measure website performance.
• Analyse traffic and user behaviour.
• Measure and optimise advertising campaigns.
• Personalise advertising where permitted and where the required consent has been obtained.

Where required by applicable law, non-essential cookies will only be activated after you have provided your consent.

For more information, please refer to our Cookie Policy.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or other external services.

These third parties operate under their own privacy policies and practices. Fit Retreat is not responsible for how independent third parties process your personal data.

We recommend reviewing the relevant privacy policies before providing personal information to third-party services.

14. Social Media and Advertising

Fit Retreat may operate profiles on social media platforms and use digital advertising services to promote our experiences.

When you interact with us through these platforms, your personal data may also be processed by the relevant platform provider according to its own terms and privacy policy.

Where we use advertising technologies, pixels or similar tracking tools on our website, these will be managed in accordance with applicable data protection and cookie requirements.

15. Photography and Video Content

During Fit Retreat experiences, events or activities, photographs and videos may be taken for promotional, marketing and communication purposes.

Where legally required, we will request the appropriate consent or authorisation before using identifiable images of participants for promotional or advertising purposes.

Further information regarding image rights and content usage may also be provided separately as part of the booking or participation process.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or legal requirements.

Any updated version will be published on our website with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data or how to exercise your data protection rights, please contact us:

Rebel Brands
Trading as Fit Retreat
Avinguda Lluís Companys, 18
Sant Cugat del Vallès, Barcelona
Spain

Email: fitretreat.info@gmail.com